Order questions, answered automatically.

SupportKontor answers the order questions your customers keep asking: where's my parcel, cancellation, address change, return. Once you approve, the assistant runs the matching action right in Shopware.

Request access How it works

Replies in your name
EU-hosted
No AI training

Inbox · SupportKontor

customer@example.com New request

Where's my order #10482? Ordered on Monday.

Shipping status Shipped · Delivery tomorrow

Draft by SupportKontor

Hi, order #10482 went out today and arrives tomorrow. The tracking link is attached.

Recorded in the log Approve & send

Built for German customer service

Shopware
GDPR-compliant
AI processing in Frankfurt
No AI training
Audit log
Deleted after 90 days

What SupportKontor handles

Most support mail is the same few order questions. Those are the ones SupportKontor takes over, with a log for every reply.

Shipping status

Pulls the real status from your shop and answers “Where's my order?”.

Cancellation

Checks whether an order can still be cancelled, then cancels once you approve.

Address change

Takes the new address and updates the order while shipping still allows it.

Returns

Explains the returns route and starts the return by your rules.

Up and running in three steps

No system change, no new mailbox for your customers. You forward your support mail, SupportKontor does the rest. You keep the approval.

Kcustomer@example.com

Where's my order #10482? Ordered on Monday.

service@your-shop.com

Data protection, designed in from the start

A service that reads customer messages has to get data protection right. So we planned for it from day one.

AI processing in the EU

Analysis and replies run on AWS in Frankfurt. The data never leaves the EU for AI processing.

No training on your data

Your customers' messages train no AI models, not at our end and not at our providers'.

Deleted after 90 days

Customer messages are deleted automatically. Anything stored for longer stays in the EU.

A complete log

Every reply and every action lands in the log. You can trace all of it at any time.

For German Shopware merchants whose team is tied up in support

Made for merchants whose team spends too much time on the same order questions. German from the ground up: language, tone, and legal setup.

Answers to common questions

What you should know about setup, data handling, and beta access.

AI processing runs on AWS in the EU (Frankfurt). Messages are stored for the long term only on EU servers in Amsterdam. For receiving and sending we use specialized providers under EU standard contractual clauses.

No. Your customers' messages train no AI models, not at our end and not at our providers'.

We delete customer messages automatically after 90 days. At the sending provider, content retention is reduced to 7 days on top of that.

No. You forward your support mail to an address we set up for you. There is no migration and no new mailbox for your customers.

Only after you approve. Cancellations, address changes, and returns run once you confirm. Every action is in the log.

SupportKontor is in a closed beta, with no self-service sign-up. Send us a short note about your shop and your message volume, and we set the service up together with you.

Ready to take the load off your support team?

We set SupportKontor up together with you and stay close through the launch. Installation on request.

Request access How it works

hallo@supportkontor.de